Returns & Refunds

Last updated: October 13, 2026

Original artworks

All sales of original artworks are final. I do not accept change-of-mind returns or exchanges of original artworks, except where required by applicable law.

Please review the artwork’s photographs, dimensions, materials, and description before purchasing. If you would like additional photographs or have questions about a piece, contact me at laura@laurashape.com. I’m happy to help you make an informed choice.

Commissioned artworks are also subject to the deposit, approval, and payment terms provided in your commission agreement.

Prints and merchandise

When offered for sale, non-personalized prints and merchandise may be returned by contacting me within 14 days after delivery. After requesting a return, please send the item back within a further 14 days.

Items must be unused, undamaged, and returned in their original packaging or equally protective packaging. Merchandise must be unworn and unwashed, with any original tags attached.

Personalized or custom-made items are not eligible for change-of-mind returns, except where required by applicable law.

How to request a return

Email laura@laurashape.com with your order number and the item you wish to return. I will provide the return address and packaging instructions. Please contact me before sending anything back.

For change-of-mind returns, you are responsible for return shipping costs. Please use a tracked shipping service and package the item securely.

Original shipping charges are non-refundable, except where required by applicable law.

Damage, defects, or incorrect items

Please inspect your order upon delivery. If an item arrives damaged, is defective, or is not the item you ordered, email laura@laurashape.com as soon as possible with your order number and photographs of the item and packaging.

Keep the packaging while the issue is being resolved. I will work with you to arrange an appropriate remedy and provide any necessary return instructions. You will not be responsible for return shipping costs for a verified damaged, defective, or incorrect item.

The final-sale policy for original artworks does not affect your rights concerning damaged, defective, or misdescribed goods.

Refunds and exchanges

Once I receive and inspect an eligible return, I will notify you and issue the refund to your original payment method within 10 business days, or sooner where required by law. Your bank or payment provider may need additional time to post the refund.

For prints and merchandise, please contact me to discuss exchange availability. Original artworks are not eligible for change-of-mind exchanges.

European Union and United Kingdom cancellation rights

Where applicable EU or UK consumer law gives you a right to cancel an online purchase, you may notify me of your cancellation within 14 days after the day you receive the goods. You must then return them within 14 days after notifying me.

These rights may apply to existing original artworks as well as prints and merchandise. Exceptions may apply to goods made to your specifications or clearly personalized.

For eligible statutory cancellations, I will refund the purchase price and any standard outbound delivery charge you paid. Additional charges for premium or express delivery are not refundable. You are responsible for return shipping costs for change-of-mind cancellations.

Refunds will be issued within the applicable legal deadline. Where permitted, I may withhold the refund until I receive the returned goods or evidence that you have sent them back, whichever occurs first. Any deduction for diminished value will be made only as permitted by law.

Your consumer rights

Nothing in this policy limits rights you have under applicable consumer protection law, including rights relating to faulty, damaged, misdescribed, or undelivered goods.

Contact

For questions, returns, cancellations, or delivery issues, please email laura@laurashape.com.